When developing your company’s promotional programs, it is always important to consider just how they will be implemented, who will do the implementing, and what the benefits of each of your options option would be. Of course, each organization is differently structured, has different specializations, and has a different infrastructure; but in general, it usually ends up being far better for an organization to partner with a quality promotional marketing company than to try to build it on their own. This is due to the three primary benefits that a qualified promotional marketing company can bring to the table: more competitive pricing, higher efficiencies due to optimized infrastructure, and greater flexibility.

Promotional partners use volume to leverage pricing.

More Competitive Pricing – One thing your promotional products company brings to the table right away is something critical to providing the highest value possible; volume. A high-end promotional partner will typically push hundreds of times the volume annually through its supplier when compared against an individual company. The promotional company is then able to leverage that volume to negotiate much better pricing than an outside organization could ever hope to. A good supplier will also have developed long-term relationships with worldwide sourcing partners in order to provide high quality goods at extremely competitive rates. Overseas and domestic relationships can be hard to develop, and even harder to maintain for an individual organization.

One of the reasons our organization has been so successful over the years is that we have been able to offer full scale self-supporting, or even profitable, value-added programs for far cheaper than our clients can. This is simply because our organization has both the volume and the advantage of being able to maximize our economies of scale in regards to our extra value-added services. The bottom line is, due to our highly specialized service platform, we can typically offer higher quality services for less when compared with going it alone.

Your promotional partner should have an optimized program infrastructure.

Higher Efficiencies Due to Optimized Infrastructure – Most companies are good at what they do, but then again most companies aren’t promotional products companies either. With a qualified promotional partner, you can rely on their finely-honed suite of value-added services and the infrastructure that goes along with that. From product sourcing to design, to warehousing and fulfillment, most companies simply aren’t equipped to cost-effectively build the infrastructure necessary to manage a large scale program. The complexities increase even further when you include other high-end services such as custom e-commerce, program marketing, and customer support. Chances are, to build the program from scratch and fund it; you will spend more than it is worth.

In addition to the costs of building a program, there is the cost of managing a program. A good promotional program will be able to offer dedicated in-house support staff to handle things like customer service, program accounting, and technical support for all of your programs. Your partner should also be able to offer tools that make your part easier and more efficient: specialized reports, online program management, custom program support systems, etc… The daily cost of managing and supporting your promotional program can quickly spiral out of control if you are not careful. A quality promotional marketing partner can help absorb or even eliminate those costs.

Your promotional program partners will provide more options for your programs.

Greater Flexibility – Promotional needs change over time, and your promotional programs will need to adapt as well. In other words, what works well today may need to reverse course tomorrow. Your organization will need to change with the times, and you can avoid throwing away your carefully earned investment dollars by going with a partner who has the flexibility to adapt to you needs in a cost-effective way. Chances are, if you have a promotional program need, your promotional partner has ideas and solutions ready to implement to help you reach your goals. Typically they can have these solutions ready to deploy quicker and more efficiently than by starting from scratch.

It should also be noted that the promotional product industry itself changes rapidly as well. Something that was impossible yesterday may be a simple matter today. Most organizations don’t have the time to follow new developments as they arrive. For organizations like Powertex Group, keeping current on promotional trends is not only helpful, but vital to our ability to remain competitive in our market. With a solid promotional partner, you can be sure to get feedback on new program ideas, new products, as well as new business-enhancing techniques involving promotional marketing.

It is important to consider that there are always exceptions to the rule. For example, at Powertex Group, we have several trucking companies that we service. Distribution is what they do, and they can definitely do it competitively. In these cases, Powertex Group provides a whole range of value-added services while working with these partners to utilize their pre-existing distribution channels. The most important part to remember is that your organization is unique; your solutions should be as well. That is why you need a partner who is able to maximize promotional program value while working within your specific environment.

For more information on how a quality promotional supplier can help you, please call us at: (800) 588-7111 (and talk to your sales rep), or email us at: customerservice@powertexgroup.com.

Avoiding a one-size-fits-all mentality is key to reaching your different audiences.

One of the most challenging aspects of designing and implementing promotional marketing programs is accommodating each of your primary audiences. It can be easy to slip into a one-size-fits-all mentality, which is often a sure recipe for failure. The truth is, each audience is different, and in order to effectively sell to them, their solutions should be different as well. Being aware of the important differences between your primary audiences segments is one thing, being able to design programs that accommodate each audiences’ need is another.

In this article, we will look at some of the more common high-level audience segments, and look at what drivers typically motivate them, as well as some quick tips on how best to reach them.

Retail Audiences – This segment can typically be broken down into many sub-segments, each with their own habits and/or motivation. In reaching out to your retail market, it is often helpful to keep that in mind. Always be aware of who your audience is, what your end goal is, and most importantly, what value your products and/or services bring to your clients. In order to effectively reach your clients with promotional marketing programs, you may have to strategically separate out your audiences and fine tune your message and/or offerings to suit each segment.

Retail audiences can often be segmented into a number of different sub-sections

A perfect example of this is in a recent promotion we designed with one client; we had a large incentive program that consisted of an online signup promotion with a subsequent visit to the nearest dealer location to redeem their signup form for a custom-branded cap. During the design process we identified that, for this particular client, a large portion of their potential customer base would be considered either light internet users or loyal to another competing brand. In order to effectively reach this segment, we designed a complimentary walk-in program component that functioned completely independently of the online portion. It was deigned complete with point-of-purchase displays, and physical signup forms that would allow retail/dealer locations an incentive to entice that potential customer segment with the same promotional benefits as the online users.

Dealer Networks/Retail Locations – Dealer networks and retail locations differ from retail audience segments generally in the fact that you are not as much marketing to them as giving them the tools they need to effectively market to their audiences. Consequently, program such as promotional product kitting, dealer promotion discount purchase programs, dealer custom-branded merchandise catalogs, and even employee uniform and incentive programs work well for Dealers and Retail location segments.

Customized name-dropped merchandise is an excellent tool for retail locations

One of the most important things about creating promotional marketing programs aimed at this group is to consider how it helps to build on the clients’ relationship with their dealer or retail location. Every promotion should be designed either to help your retail locations make the sales conversion or to get customers to know your brand through your dealer or retail location.

Another thing, when creating promotions aimed directly at the retail customer, you want to make sure that you are not alienating or bypassing your dealer or retail location base. It might make sense, in many cases, to modify your promotion to drive sales and conversions through these locations rather than a central website or catalog. This will help to add value to your retail network while simultaneously driving sales.

Corporate Members/Employees – Corporate Members and Employee promotions look very different from retail or dealer/retail location promotions in that they are generally aimed at promoting the brand from within and improving employee morale. This can be more difficult that it seems, since often times it is hard to gauge what will work and what will not within each organization. Each organization typically has an extremely large range of workers, from retail workers, mechanics, and manual workers to executives, sales persons, and technical workers. This tends to make it much more difficult to find a one-size-fits- all promotional incentive solution, and often requires a delicate hand in making sure you are properly incenting each group while making sure you are not appearing as favoring one group over the other.

Employee uniform and incentive programs can have a great effect on employee morale.

More than any other market segment, employee and corporate incentives can easily backfire if not applied correctly. They can easily engender feelings of inequality or favoritism, or they can sometimes be seen as insincere gestures. This is why we recommend, more than for any other type of promotion, consulting an experienced promotional partner before implementing any sort of employee incentive program. You will want someone who can ask the right questions about your organization’s internal structure and your particular corporate culture. Be wary of programs that don’t take into account these things as each organization is vastly different. Their employee incentive and corporate programs need to be designed around that.

When properly implemented, corporate and employee incentive programs can vastly improve employee morale, increase sales, decrease costs, reduce accidents, or any of a whole number of possible goals. They can help you get your organization where it needs to go, and should be considered a valuable part of any organizations’ promotional plan.

When designing your promotional marketing programs, it is always important to consider who you are marketing to in relation to what your end goals is. This article discusses only a very small fraction of the possibilities relating to only a few of the more common market segments. These subjects become incrementally more complex as you divide them down further, add more potential audiences in to the equation, and take into consideration each brand’s individual audiences and culture. With the right tools, the right knowledge, and the right partner, it becomes much simpler to design, implement and deploy programs that help you and your individual audience segments reach their goals. For more information on how you can design effective programs ofr your audience segments, please call us at: (800) 588-7111 (and talk to your sales rep), or email us at: customerservice@powertexgroup.com.

Powertex is always adjusting to our clients' needs

Connecting with our clients to learn more about their needs.

It’s no secret that the last year has brought significant changes to the promotional products industry. Many in our industry have found that it is no longer enough to simply offer competitively priced products. In order to compete, a company now HAS to offer a complete service platform to survive. They have come to understand that each client is unique, and so should be their solutions.

This is something that we’ve long understood at Powertex Group, and it is part of the reason why we have been able to remain strong despite the current economic crisis. In fact, we feel that we have gained valuable insights and been able to take advantage of the last year to position ourselves for significant continued success throughout 2010.

We asked a cross-section of our customers for help

That however, is not enough to ensure long term growth. We have to continue to drive innovation not only this year, but next year and beyond.  It is in that spirit that we recently reached out to a cross-section of our clientele to ask them their opinions on what they currently are pleased with, where we offer value, and where we can potentially raise our service level to meet our client’s needs. I would like to point out, before we go any further, that while it is impossible to conduct interviews with each an every single client on our list, we are leaving this informal customer survey open to all. If you have feedback that you feel strongly about, or you have service and platform suggestions, please call us or email our customer service desk (information at the end of this article) to give us you thoughts. We want your feedback, and would love to discuss your ideas. The whole point of this process is to be able to better provide a more comprehensive service platform for our clients.

The following interview questions were asked of our clients. We have provided summaries of the responses provided, as well as a synopsis of what it means for us.

In your opinion, what services/products that we provide offer the most value to your organization?

We were very honored to have, throughout the course of our survey process, to hear our clients mention nearly every single department at least once. From accounting to production we had someone show appreciation for just about all aspects of our business. There were, however, several things that rose above the rest: distribution and fulfillment, e-commerce, understanding of our client’s corporate environment, and our creative team.

It was good to know that many of our clients see us in very much the same light that we see ourselves. We view these things as our real separators within our industry, and in the end, there were few surprises here.

What competitor’s services/products provide better value than what is offered by Powertex? Why are they better for your organization?

There were lots of suggestions for more e-commerce and customization options

There were a lot of different suggestions, but what it boils down to is the following areas were mentioned the most: More on-demand production (pointing to direct-print competitors), Several E-Commerce features that are offered in the marketplace that we should look at (especially at the entry level), better call center (dealer relations) integrations, more creative product ideas at better prices, more name brand options, and more international marketing/distribution options.

The good thing about this list: 5 out of 6 of them have some solutions being developed, tested, or are ready to launch this year. You can bet we’ll be revisiting each of these near-term, and we are already discussing the remaining item on the list. More to come on our solutions as we get closer to wrapping them up and rolling them out.

Are there ways in which we can further save you valuable time in terms of our business relationship?

Some suggestions were for more timely, comprehensive reporting.

We didn’t get a lot of feedback on this question. What we did get broke down for the most part, in the following two suggestions:  better and more timely sales/information reporting (i.e. sales data-item breakdowns etc.), and a greater selection of sure ship items (i.e. items available within 48 hours to 10 days of order).

We are always looking to get better and more timely information to our clients, and we are currently researching create a client dashboard of sorts, where clients of all types can log in to take the pulse of their programs in real-time. As far as the sure-ship items, we just released our new ’10 catalog this week, and we will be revisiting that soon, due to its popularity.

If you could change one thing about our business relationship, what would that be?

Our clients asked us to look at better ways to turn inventories and provide even lower pricing

The most common responses to this question were; to look at working out more programs to better turn certain inventoried items, and provide even lower prices.

With regards to the inventory issues and lower prices; those are projects that are ALWAYS in progress. They both require our organization to walk the fine line between flexibility and competitiveness. We are looking into revisiting our sourcing, warehousing, and distribution methods in order to try to develop new solutions for each of these. These are at the core of what we do, and we need to be constantly pushing the envelope one these.

Do you have any ideas on how we can increase the value we provide to your organization through additional products and/or services?

Our clients asked for new international distribution options.

What our clients’ said: Better international shipping/distribution options, improvements in reporting and transparency in billing and shipping, developing a combined platform where we can combine our clients’ vendors with our own offerings (i.e. sell parts, accessories, and branded merchandise from a completely managed platforms), more options for product customization and individual item customization.

What we say: We are on it. Many of these items have already been discussed internally, and several of them are already in progress.  We are not surprised at these entries, because they have come up across many different client types. Most of these were touched on in the feedback above as well, and we see each of these four projects as being key to improving our service levels to our clients.

All in all, there weren’t too many surprises that came up within this survey process. There did result, in our conversations, a lot useful suggestions on HOW BEST to accomplish these needs for our clients. For that, we would like to extend a sincere thank you to all who participated. Your feedback is essential in helping us get better, and remaining competitive in our market. We will be providing updates on where we are with our service offerings throughout the year. There is a lot in store already, and we are looking forward to an exciting 2010.

For those who have other feedback or suggestions for any of the content in this survey, we would be glad to take our feedback as well. We need to know how what we can do to not only provide value, but what we can do to become invaluable. To submit your feedback, please call us at: (800) 588-7111 (and talk to your sales rep), or email us at: customerservice@powertexgroup.com.

Sample Promotional Incentives

It’s not always about the money. Many times it’s the more tangible benefits that can motivate your employees. It’s been shown time and time again that incentive programs that focus on incentives other than cash bonuses work, and work well. Take a look at the excerpted article below (taken from the Advertising Specialty Institute’s (ASI) website). of things to think about when giving gifts to customers and colleagues:

“Scott Testa knows what motivates salespeople. The COO of Philadelphia-area intranet software company Mindbridge has run numerous successful incentive programs for his company’s 35 sales reps. “We go for the mind set of something that’s big, something that touches this person’s life and their family,” Testa says. “You can’t do it all the time, but giving a gift check for something they can actually show off to friends or family makes them more motivated to sell and to stay with us.” And that jibes with what many studies have found.

Creative Promotional Incentives

Contrary to what they may tell you, salespeople are motivated by more than money. Sure, compensation is very important. But for top sellers, whose incomes are generally more than comfortable, it’s the non-cash rewards that inspire them to perform. Think about it. When you’re talking about being recognized at work, you’re not going to say, “Oh I got a bonus for such-and-such amount.” That’s just tacky. But, when someone visits your home and sees a flat-screen TV, you can take pride in saying, “I earned it for being the top sales rep at my company this year. And, see this photo of me in Jamaica …”

Furthermore, non-cash rewards also work better over time. When people are given cash rewards, they tend to put it toward paying bills or buying everyday essentials, but highly coveted items like plasma TVs remain as reminders of an achievement for years to come. The 2005 Incentive Federation study found that 60% of survey respondents said that cash bonuses are perceived by recipients as part of their compensation package, but 80% said that travel and merchandise incentives are remembered long after cash rewards are forgotten. Here are just a few ways companies can use promotional items and other rewards to achieve stunning sales results.

Use Promotional Products to Incent your Employees

Truthfully, sales incentive programs do much more than increase sales. They help create an inspired and engaged sales team that knows you appreciate the hard work they do for the company. And, feeling appreciated goes a long way toward more satisfied employees who are less likely to run off at the first offer from your competitor. In fact, a recent study by Maritz Incentives proved just that. It found that 53% of respondents had left a previous employer because of a lack of incentives or recognition. When you start to think about accounts lost and all the money and time it takes to find and train a new hire, the savings become more apparent. “It costs us more not to do incentive programs” Testa says. ”

You don’t necessarily have to buy a plasma TV to get your employees motivated either. Just try to make it something that they can, and should be excited about. Many times it can be interesting, even if it’s not a terribly expensive gift. With incentive programs, a little forethought can go a long ways. If you are interested in starting an employee incentive program, please call (800) 588-7111, or email us at customerservice@powertexgroup.com. Visit us at: http://www.powertexgroup.com.